Featured insights
Case studies, playbooks, interviews, podcasts, and articles I've authored, contributed to, or co-created with leading industry brands.
Turning Partners Into Revenue Engines
A modern framework for activating channel partners and building sustainable ecosystem growth.
Partnerships That Transform Customer Experience
How Adobe and Quantum Metric helped Wyndham accelerate guest journey insight and modernize analytics at scale.
Turning Signals Into Revenue
Building a partner intelligence system that turns ecosystem data into real revenue opportunities.
Enablement That Drives Revenue
Why partner education should be measured by business outcomes, not course completions.
What a $1.5 Billion Bet on Agentic AI Means for CX
Analyzing what the Genesys acquisition signals for AI agents, contact centers, and the future of customer experience.
Building Partnerships That Pay Off
Lessons from leading organizations creating scalable and profitable partnership programs.
What Partnership Leaders See Coming Next
Predictions from ecosystem leaders on AI, partner programs, revenue growth, and the future of modern go-to-market strategies.